Quality Management Suite

An assembly of Quality Management processes based on best industry practices, Canadian regulations, and ISO standards. The Quality Management suite is comprised of four applications.

• Non-Conformance Report (NCR): A process used to record any deviation from project specifications, standards, or expectations. It identifies what was found to be non-compliant and initiates the issue resolution process.

• Corrective Action / Preventative Action (CAPA): A process aimed at identifying the root causes of detected problems or potential risks, implementing corrective actions to address these issues, and applying preventive measures to avoid their recurrence.

• Deficiencies: Items or aspects of the project that do not meet the established quality standards or specifications. Identifying deficiencies is a critical step in ensuring the project's overall quality.

• Lessons Learned: Capturing, documenting, and analyzing experiences from a project to apply insights to future projects, identifying opportunities for improvement, and enhancing effectiveness while applying key learnings from prior engagements.

The Performance Criteria Management Suite, part of the P3pro Solution, is a critical part of quality oversight by delivering seamless, automated compliance tracking and enforcement of contractual standards across construction and operations & maintenance phases. This module empowers public owners with proactive failure detection, automated notifications and remediation period assignment, notices, and reporting. The Suite is comprised of the following business processes:

• Performance Criteria – serves as a centralized digital registry for all Performance Criteria stipulated in the Project Agreement, capturing comprehensive details for each criterion including severity classification, remedial period, and applicable penalties. The Performance Criteria app digitally models Project Co’s contractual obligations enabling referencing and integration across other business processes and workflows to support ongoing compliance monitoring.

• Performance Failure Event – tracks, documents, and notifies relevant stakeholders in real-time of any instances where Project Co fails to deliver services in alignment with the specified Performance Criteria outlined in the Project Agreement, facilitating prompt awareness and response within the PMIS framework for PPP project oversight.

• Performance Failure Deduction – is a record of financial penalty that the Public Authority may subtract from any payments owed to Project Co—such as phase completion or substantial completion payments—when Project Co fails to meet required performance standards during the construction or operation & maintenance phases of the project. This deduction is determined entirely at Public Authority’s discretion and calculated according to predefined agreement rules, incorporating factors like severity and duration of the failure to comply to ensure accurate financial adjustments and enforcement.

Integration with Other Processes

The Performance Criteria Management Suite is integrated with other processes that are a part of the P3pro Suite of applications, they include the following:

• Non-Conformance Report (NCR) - ability to define and reference the Performance Criteria in the NCR record, inheriting requires response and remediation rules.

• Invoice / Payment Application - ability to define the Performance Failure Deduction that should be included on the invoice.

• Dispute Resolution – allows escalation of unresolved issues through structured workflows: initial amicable negotiations between representatives, referral to senior executives or an Independent Certifier for works-related matters, and further progression to adjudication, arbitration, or litigation if needed. This linkage promotes accountability, minimizes delays, and provides a structured pathway to address non-compliance with performance standards without halting the project.

• Corrective Action – ability to carry out Corrective Action Preventative Action assessments on Qualifying NCRs (NCRs that reference a Performance Criteria) grouping them by failure type, severity and other characteristics.

Forms & Reports

Every module within the Performance Criteria Management Suite includes accessibility-compliant forms, reports, and automated notifications that can be customized to meet specific project needs. These pre-configured forms and reports are aligned with Project Agreement stipulations and deliver multiple advantages for boosting operational efficiency and oversight:

• Instant Access to Standardized Templates: Offers quick availability of uniform templates, removing the necessity for manual design and substantially shortening setup durations.

• Consistency and Precision in Data Handling: Guarantees reliable and accurate data collection and reporting, reducing mistakes and ensuring consistent documentation among teams, which supports adherence to contractual obligations.

• Enhanced Audit Readiness: Produces immediately deployable, professional-grade outputs incorporating critical metrics and analyses, allowing for rapid evaluation of patterns such as failure incidents or deductions.

• Resource Optimization: Streamlines allocation of resources while cutting down on bespoke development requirements.