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Non-Conformance Report (NCR)
Corrective Action Preventative Action (CAPA)
Performance Criteria
Performance Failure Event
Performance Deduction
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Notice of Intent
Claims
Adjudication
Dispute Resolution
Performance Management Suite
Superset’s Performance Management Suite is part of the P3pro solution, a comprehensive project management toolkit designed specifically for P3 projects, facilitating partnership collaboration and real-time visibility for stakeholders throughout the project lifecycle. P3pro enables automation, flexibility, and the power to handle complex P3 commercial terms.
The Performance Management Suite is a critical part of quality oversight by delivering automated compliance tracking and enforcement of contractual standards throughout design, construction and operations & maintenance phases. The suite empowers public owners with proactive failure detection, automated notifications and remediation period assignment and tracking, notices, and reporting.
Performance Criteria
Performance Failure Event
Performance Failure Deduction
Features & Benefits
Customizable Project Configuration: accommodates distinct performance criteria from Project Agreements, encompassing Construction Period Quality Failures, severity classifications, remedial timelines, and Escalation Factors.
Workflow Automation: streamlines processes through predefined roles and automated sequencing, reducing manual involvement and enhancing efficiency.
Pre-Configured Forms and Reports: comprehensive set of ready-to-use, accessibility-compliant forms and reports tailored to each workflow, integrated with notifications and aligned with Project Agreement mandates.
Unified Data Repository: establishes a single source for performance tracking and compliance, supported by advanced reporting, automated reminders, and intuitive dashboards to facilitate proactive management and informed decision-making.
Real-Time Stakeholder Notifications: automatically alerts relevant stakeholders (e.g., public authorities, Project Co representatives) via email, in-app, or SMS upon failure detection or milestone events, ensuring swift remediation and reducing escalation risks under dispute resolution protocols.
Advanced Analytics and Insights: data-driven dashboards include trend analysis on failure patterns, deduction histories, and compliance rates, empowering users to identify root causes, forecast issues, and optimize performance management strategies.
Fully Integrated Performance Management Solution
Non-Conformance Report (NCR): Defines and references Performance Criteria in the NCR record, inheriting required response and remediation rules.
Invoice / Payment Application: Define the Performance Failure Deduction that should be included on the invoice.
Dispute Resolution Process: Enables escalation of unresolved issues through automated workflows, including initial amicable negotiations between representatives, referral to senior executives, or an Independent Certifier for works-related matters.
Corrective Action Preventative Action (CAPA): Facilitates CAPA assessments on Qualifying NCRs (NCRs that reference a Performance Criteria) selecting them by failure type, severity and other characteristics.
Submittal Packages
Collection of project deliverables that may include drawings, documents, reports, samples, permits, or other documents submitted by the service provider to the project owner or manager for review and approval, demonstrating that work or materials comply with project requirements and specifications. A Submittal Package may contain multiple Submittal Items, that may be submitted at different periods throughout the project execution. Each Submittal Item within the Package inherits the package number as a prefix to its own item number, as well as identification for the following: submittal coordinator, submitter, final reviewer / approver, reviewer contacts, review workflow, and instruction to reviewers.
Submittal Items
Individual components of a submittal package, each representing a specific design drawing, report, or other document for which approval is sought. They may have a contractually defined scheduled submission date and may be revised based on the review response provided by the project owning organization.